Shipping policy
PedalSphere Shop
Website: https://pedalsphere-shop.myshopify.com
Email: mail.borwell.cycles@gmail.com
Address: 135 Creek Rd, London SE8 3BU, United Kingdom
Last updated: February 15, 2026
GENERAL INFORMATION
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from PedalSphere Shop. By placing an order on our website, you agree to the terms described in this policy.
ORDER PROCESSING TIME
Orders are prepared and handled within 1 to 3 business days. Processing time may take an additional 2 to 4 business days depending on order verification, payment authorization, and order volume.
Orders are not processed or shipped on weekends or public holidays.
SHIPPING TIME
The total estimated delivery time is between 3 and 7 business days from the date of order confirmation.
Delivery times are estimates and may vary depending on destination, carrier performance, customs procedures, and unforeseen delays beyond our control.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before completing your order.
Any applicable taxes or additional fees will be clearly shown prior to payment.
SHIPPING DESTINATIONS
PedalSphere Shop ships to eligible domestic and international destinations as shown during checkout.
Shipping availability may vary depending on the destination country and carrier limitations.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Tracking updates are provided by the carrier and may take time to appear.
CUSTOMS, DUTIES, AND TAXES
For international orders, customs duties, import taxes, or additional fees may apply.
These charges are the responsibility of the customer and are not included in product or shipping costs unless clearly stated.
PedalSphere Shop is not responsible for delays caused by customs.
DELAYED OR LOST SHIPMENTS
While we strive for timely delivery, PedalSphere Shop is not responsible for delays caused by:
- Shipping carriers
- Customs authorities
- Weather conditions
- Other unforeseen circumstances
If your order appears lost, contact us at mail.borwell.cycles@gmail.com, and we will assist you.
INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information.
We are not responsible for delivery issues or extra costs due to incorrect or incomplete addresses.
DAMAGED PACKAGES
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photo evidence
We will review and resolve the issue according to our Refund Policy.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
For full details, please refer to our Refund Policy.
CONTACT INFORMATION
If you have any questions about this Shipping Policy, please contact:
PedalSphere Shop
135 Creek Rd
London SE8 3BU
United Kingdom
Email: mail.borwell.cycles@gmail.com